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Reservations

Creating a Reservation
  1. Click New Reservation in the navigation (or from the home page).
  2. Choose a Motorpool. Only motor pools you've been given access to appear here — if the one you need is missing, ask an admin to assign it (see Users & Roles).
  3. Choose a Car Type (e.g. Compact, SUV, Minivan — each shows its passenger capacity).
  4. Pick your Pickup Date & Time and Return Date & Time.
  5. Add any optional Notes.
  6. Review the Estimated Cost box, which updates automatically as you change dates or car type, then submit.
You can't book two overlapping reservations for yourself, and the start time must be in the future. If no vehicles of the requested type are available for your dates, you'll be asked to try different dates or a different car type.
Viewing Your Reservations

Open My Reservations from the navigation. Two tabs are available:

  • Current & Upcoming — anything pending, confirmed, or dispatched.
  • Past — completed or cancelled reservations.

Each reservation shows a status badge:

  • Pending — just created, awaiting confirmation.
  • Confirmed — booked; a vehicle is assigned automatically about 15 minutes before pickup.
  • Dispatched — the car has been checked out and is currently rented.

Admins and Dispatchers see every reservation for the motor pool(s) they have access to (with an extra column showing who booked it); everyone else only sees their own. Click View on any reservation to open its Details page.

Admins and Dispatchers also get a Motor Pool dropdown at the top of the page to filter the list to a single motor pool or view All Motor pools at once. Use Save as default motor pool from the dropdown's menu to have that selection remembered automatically the next time you log in.

Reservation Details

The Details page shows the full picture: motor pool, car type, dates, estimated cost, and — once assigned — the specific vehicle and license plate.

Vehicles are assigned automatically about before pickup. If a motor pool has "auto-upgrade" enabled and your requested car type isn't available, you may be given a higher-tier vehicle at no extra cost.
Editing or Cancelling

From the Details page, Edit Reservation and Cancel Reservation are available as long as the reservation hasn't started (i.e. it's not Dispatched, Returned, or Cancelled already). Editing lets you change the motor pool, car type, dates, or notes; changing the dates or car type may result in a different vehicle being assigned.

You can also cancel directly from the My Reservations list using the Cancel button (you'll be asked to confirm first).

Receipts

From the Details page, click Receipts to upload a file (choosing a Receipt Type and optional description) or remove one you uploaded earlier. The button shows how many receipts are already attached.

Email Notifications

You'll automatically receive an email when your reservation is created, modified, cancelled, or has a vehicle assigned to it.